Introduction: Asking the right questions during inspections can uncover hidden issues and help you build trust with your clients. Here are 10 essential questions to include in your inspection process.
Body:
- “What issues have you noticed so far?”
- Start with their perspective to align your findings with their concerns.
- “How long has this issue been happening?”
- Gauge urgency based on the problem’s history.
- “Have you had any work done on this before?”
- Understand the property’s maintenance history.
- “Are there any areas you’re particularly worried about?”
- Build trust by addressing their priorities.
- “What’s your timeline for getting this fixed?”
- Helps you frame urgency when presenting solutions.
- “What is your ideal outcome for this project?”
- Tailor recommendations to their expectations.
- “Do you have any specific budget considerations?”
- Prepare to align solutions with their financial situation.
- “What other contractors have you spoken to?”
- Understand the competitive landscape.
- “How often do you use this area/feature?”
- Determine the real-life impact of the issue.
- “Are you aware of upgrades to your roof and how they can increase your property value/decrease your monthly expenses?”
- Address objections upfront.
Conclusion: With these questions, you’ll not only uncover vital details but also position yourself as a trusted advisor. Start incorporating them today and watch your client relationships improve.
